Cervidream

What are your product shipping times?

We process your order in 2-4 days and deliver it in 2-8 weeks.

Do you ship internationally?

Yes, of course. We ship internationally.

Where do you ship your products from?

Our offices are located in Lloret de Mar, Spain. Our international warehouse is located in China.

Do you provide tracking information?

Yes, please wait 3 days after placing your order and email us at cervidream17@gmail.com.

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, you will receive two separate shipments. The rest of your order will probably arrive soon.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a photo of the damaged item to cervidream17@gmail.com and we will send you a replacement as soon as possible.

Where are you located?

We are located in Lloret de Mar, Spain.

I haven't received my order yet. Why is it taking so long?

We apologize for the delay. Sometimes, international shipments may take longer than expected due to customs procedures. However, you can track your order and see its location at any time. If you need help tracking your package or have any questions, please contact us by email at cervidream17@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online purchases. If you still wish to receive a refund for your order, we can process the payment, provided that the request is made within 30 days of the order date and the product(s) in question are not on sale. For more information, please see our refund policy.

RETURNS
---- Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cervidream17@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cervidream17@gmail.com and send your item to: 80 Carrer de la Selva, Lloret de Mar, GI, 17310, Spain.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them about your return.

Shipping
To return your product, you should mail your product to: Carrer de la Selva 80, Lloret de Mar, GI, 17310, Spain.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it may take for your exchanged product to reach you may vary depending on where you live.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cervidream Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cervidream.com.

PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:
COOKIES
Below is a list of cookies that we use. We have included them here so that you can choose whether or not to allow them.

_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq: no data retained; expires at midnight (relative to the visitor's location) of the next day. Calculates the number of store visits per unique customer.

cart: unique identifier; persists for 2 weeks; stores information about your shopping cart.

_secure_session_id: unique session identifier.

storefront_digest: unique identifier; undefined if the store has a password; used to determine if the current visitor has access. Log files track site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, referring and exit pages, and the date and time of your visit. "Web beacons," "tags," and "pixels" are electronic files that record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you,

including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we are referring to both Device
Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

Generally, we use the Order Information we collect to process orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
communicate with you;To communicate with you;

to assess potential fraud or risks; and

when in line with your preferences, to provide you with information or advertisements relating to our products or services.

We use the Device Information (in particular, your IP address) we collect to assess potential fraud or risks and,
more generally, to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our advertising and marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the website. You can learn more about how Google uses your Personal Information here:
https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (NAI) informational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

[[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES ARE USED.]

[]] SOME COMMON LINKS:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at:
https://optout.aboutads.info/?c=3&lang=fr.DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask for it to be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the
contact information below.
Additionally, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that
your information will be transferred outside of Europe, including to Canada and the United States.DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

[INSERT THE FOLLOWING PARAGRAPH IF A MINIMUM AGE REQUIREMENT APPLIES]]
MINORS
The Site is not intended for individuals under the age of [INSERT AGE].

CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at cervidream17@gmail.com or by mail using the details provided below:
80 Carrer de la Selva, Lloret de Mar, GI, 17310, Spain

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons described in our Privacy Policy.

Sharing personal information for targeted advertising based on your interaction on different websites may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt-out of these activities. If you wish to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this, depending on your location, as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information. We will also treat it as a request to opt-out of other uses that may be considered targeted advertising for the device and browser you used when visiting our website.