FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 2-4 days to process your order, then 2-8 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do we ship your product from?

Our offices are located in Lloret de Mar, Spain. Our international warehouse is located in China.

Do you provide tracking information for the product?

Yes, wait 3 days after your order and ask us via email at cervidream17@gmail.com

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. If your order contains, for example, items from two different warehouses, there will consequently be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: cervidream17@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Lloret de Mar, Spain.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or wish to inquire about it, please contact us by email at: cervidream17@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers might encounter with their online items. If you still wish to receive a refund for your order, we can of course process the payment, provided that the request is made within 30 days of the order date and that the product(s) concerned are not on sale. For more information, please read more about our refund policy at https://f1jqyb-me.myshopify.com/pages/politique-de-retour